profile summary

Strategic technology, retail and b2b executive with deep experience in product management, product marketing, business development, and commercial leadership. A proven change agent leading complex enterprise transformations, from root‑cause analysis and opportunity sizing to execution of high‑impact roadmaps that move operational and financial KPIs. Consistently focused on driving revenue growth, operational excellence, and cross‑functional alignment across satellite, broadband, mobile, and technology markets. Expert at market opportunity assessment, requirements definition, and end‑to‑end go‑to‑market execution. Delivers scalable, customer‑centric solutions while strengthening market position and building high‑performing, collaborative teams.

professional accomplishments

SES (Formerly Intelsat), Tysons, VA – Senior Principal Product Manager, Maritime – Apr 2024 – Present

• Orchestrated over $5M global initiative deploying subsidized maritime terminals, enhancing competitiveness and scalable growth through strategic alignment with global solution partners.
• Support global maritime connectivity solutions for LEO, GEO, and value-added services, driving adoption and increasing service reliability.
• Led cross‑functional transformation initiatives to streamline procurement and fulfillment processes, reducing cycle time by 70% and improving operational efficiency
• Created and maintained a comprehensive LEO guide to improve partner enablement and lower support costs.
• Conducted root‑cause analysis and opportunity sizing to optimize hardware forecasting and partner enablement.
• Developed a new hardware subsidy model for the first time, allowing the business to provide terminals at a reduced cost positioning Intelsat to capture $4 million in gross revenue utilizing a mix of accounting practices.
• Launched and managed a new maritime television service, enhancing onboard entertainment options and boosting partner revenues through increased capacity usage and service stickiness.

One Communications (Formerly Viya), St. Thomas, USVI – Senior Commercial Director – Aug 2021 – Apr 2024

• Spearheaded mobile growth strategy, driving a 110% increase in subscribers by optimizing sales operations and introducing targeted retention initiatives.
• Led the deployment of Salesforce Marketing Cloud, creating a dynamic customer segmentation model along with user stories combining A/B testing and real-time ROI analysis, improving marketing efficiency by 30% for qualified campaigns.
• Directed commercial operations for mobile, internet, cable TV, landline, television studio, and B2B managed solutions, ensuring alignment with revenue goals and customer demand.
• Optimized device forecasting, boosting working capital by 50%, cutting inventory write-offs, and improving product availability.
• Built strategic roadmaps across mobile, broadband, and B2B portfolios, aligning commercial, operational, and financial objectives
• Redefined pricing strategies across all product lines, resulting in an incremental $2M in annual revenue through competitive positioning.
• Directed enterprise‑wide digital transformation, shifting 20% of transactions to self‑serve channels and improving operational scalability.
• Implemented retention strategies that reduced churn for fixed-line products from 2.9% to 2.1%, strengthening customer loyalty.
• Launched a new symmetrical fiber internet service, increasing ARPU by 15% and driving new revenue opportunities for businesses.

PWE Consultants, Arlington, VA – Business Management Consultant – Mar 2017 – Jul 2021

• Delivered strategy and transformation consulting across retail, telecom, and SaaS clients, including process redesign, organizational improvements, and digital enablement.
• Led RFP processes for SaaS solutions, aligning cloud service provider selection with key business objectives, optimizing cost-effectiveness.
• Developed and implemented data analytics frameworks, leveraging data lakes and Business Intelligence tools such as Tableau, improving decision-making for clients.
• Redesigned retail operations for telecommunications clients, transitioning company-owned stores into a franchise model, improving scalability and efficiency.
• Executed agile product management strategies for a technology startup, driving digital engagement and eCommerce growth, increasing trackable sales by 30%.
• Built and deployed a 360-degree online eCommerce retail store, integrating Shopify and digital marketing solutions to streamline the customer journey.

Liberty Global (Formerly Cable & Wireless), Miami, FL – Director, SMB Solutions – Sep 2014 – Mar 2017

• Drove SMB revenue growth, increasing sales volume by 300% in six months through a mix of product execution and sales channel development in multiple developing markets.
• Expanded sales channels from internal sales team to partner channel team, growing from 4 to 30 sales representatives on the ground.

Accomplishments in other roles at Cable & Wireless, Cayman Islands, Anguilla, and Jamaica 2005 – 2014

• Designed and executed retail strategies, boosting sales and customer engagement.
• Led go-to-market strategies for 3G/4G technologies, increasing adoption by 30%.
• Managed device portfolios and mobile service launches across 14 developing markets.

Complete Communications Systems (a Rogers Communications Franchise), Greater Toronto Area, Canada – Regional Retail Sales Manager – 2002 – 2005

• Orchestrated a growth path for 10 Rogers Communications retail locations throughout the Greater Toronto Area by 200% over the course of 3 years.
• Developed sales standards for the retail sales team to adhere to and ensure cohesion of the team.

Tonan Services, Marine Cleaning Services, Fort Lauderdale, FL – Business Owner – 1998 – 2002

• Grew the business from just one person to a team of 8
• Maintained and managed multiple charter boat fleets.

education

University of Maryland Global Campus– Maryland       

May 2023

• Bachelor of Science in Cyber Security & Networking, Information Technology  
• Graduated with a 3.8 GPA

CDI College, School of Business– Toronto, Ontario     

August 2005

• Business Administration Diploma
• Graduated with 96%

American University Kogod – Washington, DC        

June 2027

• Master of Business Administration in Marketing 
• Presently attending                                                                            

• Agile Product Management/Owner Certification, 280 Product Group, 2021
• Certificate in Sales Management, Florida Atlantic University, 2014
• Pricing and Product Management Certification, Neotelis, 2011
• Sales, Customer Service, Sales Coaching, Team Manager Certification, Acclivus, 2004

skill set

Core Expertise

• Product Management (Agile methodologies, user stories)
• Product Marketing & Go-to-Market Strategy
• Business Development & Partner Channel Management
• Commercial Leadership & Market Growth Strategies

Strategic & Analytical Skills

• 5-Year Strategy Development & Business Case Analysis
• C-Level Technical Presentation & Communication
• Business Requirements Definition & Optimization
• Strategy Planning & Execution
• Gap Analysis & Process Improvement

Technical & Industry Knowledge

• Telecommunications (Satellite, Broadband, Mobile)
• Cyber Security & Networking
• Mobile Application Development & API Integration
• Partner Channel Deployment
• Retail Strategy, Sales Development & E-Commerce

Operational & Marketing Tools

• Microsoft 365 (Visio, Project, Excel)
• Marketing Automation & Customer Profiling
• Ideal Customer Profile Development